Refund Policy

Last updated: April 2026

At DAYO InvestValue, we genuinely care about your experience. We built this platform to help investors make better, more informed decisions — and we want you to feel confident every step of the way, including when it comes to payments.

This Refund Policy is written in plain language so you know exactly what to expect. If you ever feel that DAYO InvestValue wasn’t the right fit, we’re here to make things right — within the terms described below.

What qualifies

• The refund window applies to first-time purchases only.
• Your refund request must be submitted within 7 calendar days of the purchase date.
• Only one refund per customer account is eligible under this policy.

What does not qualify

• Requests made after 7 days of the original purchase date are not eligible for a refund.
• Refund requests on accounts that have already received a refund previously will not be approved.
• Refunds are not available for accounts found to be in violation of our Terms of Use.

If your Premium plan is set to renew automatically, please be aware of the following:

Initial purchase

The 7-day refund window described above applies only to the initial purchase of a subscription. If you decide DAYO InvestValue isn’t right for you within that window, you can request a full refund and we will cancel your subscription at the same time.

Renewal charges

Renewal payments are generally non-refundable. To avoid being charged for a renewal you do not want, please cancel your subscription at least 24 hours before the next billing date. You can manage your subscription from your account settings or by contacting us directly.

Cancellation

Cancelling your subscription stops future charges. You will retain access to Premium features until the end of your current billing period. Cancellation alone does not trigger a refund.

Requesting a refund is straightforward. Send an email to dayonet.tech@gmail.com with the following information:

1. Email address used at the time of purchase
2. Date of purchase (found in your confirmation email)
3. Reason for the refund — a short explanation helps us improve

We aim to review all refund requests within 1–2 business days. You will receive a reply confirming whether your request has been approved or, if not, why it does not qualify under this policy.

Timeline

Once a refund is approved, we will process it promptly. Approved refunds are typically reflected within 5–10 business days, depending on your bank or card issuer. In some cases it may take slightly longer — this is outside our control.

Payment method

Refunds are always issued to the original payment method used at the time of purchase. We are unable to redirect refunds to a different card, account, or payment method.

Currency

Refunds are processed in the same currency as the original transaction. If exchange rates have changed since your purchase, the refunded amount in your local currency may differ slightly.

Protecting against abuse

We trust our users, and the vast majority of refund requests are genuine. However, we reserve the right to decline a refund request if we detect evidence of abuse, misuse of the platform, repeated refund requests across accounts, or violations of our Terms of Use. In such cases, we will explain our decision in our reply.

If you have questions about this policy, need help with a refund request, or want to cancel your subscription, please reach out — we’re happy to help.

• Email: dayonet.tech@gmail.com
• Website: www.dayoinvest.com

We aim to respond to all inquiries within 2 business days.